Everyone
I know seems to have a problem with Moneris. Employees and clients alike! As an
affected customer I was desperately trying to get in touch with a customer
relations executive when an executive poured out his personal problems to me!
Weird isn’t it? It was actually funny. I wasn’t sure whether to feel frustrated
with my situation or empathize with the poor guy.
Meanwhile
the server was down for more than 48 hours and I had to go to great lengths, in
fact escalate my case to get my business operations on track. My advisors
suggest I change my service provider.
I
it seems am not the only affected merchant, I got in touch with a few others
associated with Moneris and have heard some harrowing tales of financial
harassment.
Strange
Moneris is an organization of repute and this is wholly unexpected of a vendor
whose profit is based on the condition that merchants availing their services
should be able to run their respective businesses smoothly!
Personally,
I feel they should begin with allaying their employee’s feelings and fears.
They should be trained not to behave unprofessionally when a customer logs a
call.
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