Ecommerce business tools by Moneris Solutions are fraudulent

Merchants who seek better ecommerce solutions often fall into the Moneris Solutions trap. This payment processing Canadian service provider is among the branded companies offering the most sought after business solutions. But they are simply making fools of merchants. High time someone spoke up against these guys.

My personal experience can easily be termed as a NIGHTMARE! I purchased a highly advertised ecommerce solutions for my online shopping portal and have regretted my decision ever since!

Their online fraud prevention system is absolutely useless. And so are the executives who sit on the customer support desk. Over a period of 3 months they have deducted a huge amount of cash from my merchant account. They are so unaccountable and absolutely refuse to educate me on what’s going on! The moment there is a transaction on my site a fairly large amount gets automatically deducted from my merchant account.

Of course I am not about to let them get away with this. I will fight tooth and nail to get my hard earned money back. Meanwhile wouldn’t recommend Moneris Solutions to anyone.

Employees and clients unhappy with Moneris Solutions

Everyone I know seems to have a problem with Moneris. Employees and clients alike! As an affected customer I was desperately trying to get in touch with a customer relations executive when an executive poured out his personal problems to me! Weird isn’t it? It was actually funny. I wasn’t sure whether to feel frustrated with my situation or empathize with the poor guy.

Meanwhile the server was down for more than 48 hours and I had to go to great lengths, in fact escalate my case to get my business operations on track. My advisors suggest I change my service provider.

I it seems am not the only affected merchant, I got in touch with a few others associated with Moneris and have heard some harrowing tales of financial harassment.

Strange Moneris is an organization of repute and this is wholly unexpected of a vendor whose profit is based on the condition that merchants availing their services should be able to run their respective businesses smoothly!

Personally, I feel they should begin with allaying their employee’s feelings and fears. They should be trained not to behave unprofessionally when a customer logs a call.